Frequently Asked Questions
How long does an exchange take?
If you select “exchange” when registering your return, we begin processing right away. Most exchanges are completed within a few business days after your return is scanned by the carrier or received at our warehouse.
What are the return conditions?
You can return any item within 30 days of delivery. Products must be unworn, unwashed, and in resellable condition with all labels attached.
Is return shipping free?
No, returns are not free the shipping fee is for the customer.
Where do I find my order number?
It’s in your order confirmation email (and in your account, if you created one). If you can’t find it, our customer service team can help.
Can I return sale items?
Yes. Sale items are eligible for return within 30 days. You can exchange for another product, receive store credit, or a refund of the purchase price.
What if my exchange item is out of stock?
Contact our customer service team. We can suggest alternatives, issue store credit, or process a refund, and we’ll let you know when the item is back in stock.
What if my item is defective or damaged?
We’ll make it right. info@wearflared.co.uk our support team with your order number, a brief description, and clear photos of the issue. Our customer service will work with you as quickly as possible to find a solution.
How do I start a return?
Visit our Returns page or contact customer service with your order number to get started.
What if I’m past the 30-day window?
Please reach out. In many cases we can offer an exchange or store credit, subject to review.
How long does a refund take?
After your return arrives at our warehouse, processing typically takes up to 10 business days. You’ll receive a notification once the refund is issued. Your bank may take up to 3 additional business days to post the funds.
Business Contact
- Email : info@wearflared.co.uk
- Phone : +8613925895747
Our customer service is available from Monday to Friday, 09:00 to 17:00.